FAQ
Frequently asked questions
01. LIVING IN PURA VIDA
You can come and go whenever you want, you will be assigned your access code to the residence and the keys to access your studio.
Everything is so close that you can walk everywhere. Even so, at the Pura Vida student residence we promote a healthy lifestyle and encourage you to use your bike, especially for exploring. If you have your own, you can park it in a space provided for that purpose in the residence, and if not we encourage you to use the bike rental service of Alfara del Patriarca, it is ideal for your weekend excursions.
You can bring companions to the residence without any problem. Whether your family is coming to visit you, you need to do some university team work or you want to spend some quality time with your friends, you must stay in the common areas and always respect the rules to ensure that we maintain a good coexistence. You must stay in the common areas and always respect the rules to ensure that we maintain a good coexistence. Some areas require prior reservation or have capacity control.
You can consult the Coexistence Manual in which we explain that although you can enjoy the facilities with your friends or family, they cannot stay overnight, since your room is for your exclusive use.
No problem. What we do ask is that you let us know in advance, so we can take it into account.
Pets are not allowed in the entire residence for reasons of coexistence and respect for everyone.
Smoking is not allowed throughout the residence for reasons of coexistence and respect. We want it to be a healthy environment, so we promote a healthy lifestyle throughout the student housing.
We are available 24/7, so if something is not working let us know and we will solve it as soon as possible. You can always contact us via the digital channels of which we will inform you upon arrival.
Yes, of course! The entrance is equipped with a remote telephone that allows access to the delivery drivers, who deposit the shipments in the lobby so that each resident can pick them up comfortably.
You don’t have to be on the lookout or rearrange your day for a delivery.
The air conditioning is central, but can be turned off or regulated individually in each studio within a predetermined temperature range.
In months when the outside temperature is pleasant, the air conditioning or heating may be turned off, taking into account energy saving measures and consumption.
You will have several channels depending on the type of contact you need. From email, to a WhatsApp message to notify any incident and a mobile number if you require telephone attention. During working hours you will find the team in the office to assist you in person.
This is a full-fledged co-living for students. A co-living where we guarantee Healthy living. Great Studying. Co-living is one of our priorities, as we are convinced that it is a key part of your academic success and the enjoyment of this stage.
For this reason, we have created a Coexistence Manual that details everything necessary to ensure that together we create a pleasant and welcoming environment. We organize activities and initiatives to promote responsibility and respect for everyone and to foster bonds.
The activities are varied and in fact your contribution, as well as that of the other residents, is what determines what kind of activities are carried out. We organize food courses, talks, thematic weeks by country, exhibitions on healthy food and meetings to get to know each other better, among others.
The first month we organize the Welcome Event and then we carry out one activity per month, which we adjust according to requests and needs.
02. FACILITIES
Your studio has everything you may need to be totally self-sufficient. It includes a 1.35 meter sofa bed, a two-door closet, a desk, a private bathroom with shower and a kitchen equipped with refrigerator, microwave, induction hob, extractor fan and all the necessary utensils (plates, glasses, cutlery, pots and pans). In addition, 26 of the 32 studios also have a balcony.
The monthly rate includes a set of sheets and towels with weekly replacement, weekly cleaning, adjustable air conditioning, electricity, water and internet.
For more details on each studio, see their descriptions here.
Yes. In order to ensure the necessary rest for all students, the common areas have schedules. Check out the Community Handbook for more details.
The coworking of the university student residence Pura Vida will be very useful for studying, preparing your work and other activities. There you will have what you need to work individually but at the same time accompanied and in a very pleasant atmosphere.
To take calls or chat with a colleague in peace and quiet and respecting the silence of the coworking you have a terrace right next to it. In addition, the space also has an area for a quick bite to eat.
And when you need to do group work or have a meeting with colleagues, you have a private room that you can reserve for this purpose. You have a space for every moment!
Yes, of course. The dining room and chill out area are for you to enjoy alone or in company, so regardless of whether you hire the food service that we recommend for its variety, healthy and delicious, you can always enjoy the dining area.
One of the floors of the residence is designed with different spaces for you to relax and enjoy. The dining area with its chill out area is ideal for enjoying meals, relaxing and meeting with your colleagues. The outdoor terrace is one of the best spaces to take advantage of the sun and the views of the area, the best way to recharge your batteries! And in addition, on this same terrace you have a covered area with bar and barbecue to organize meetings and share moments in community. There is also an exercise area to keep you in shape!
Here you can see each area in more detail.
03. SERVICES
The price already includes VAT (10%) and everything you need to settle in from the first day in our student residence next to the CEU Cardenal Herrera college, without buying anything or surprises the following month:
- Private studio with kitchen, bathroom, desk and bed.
- Full kitchen equipment: dishes, pots and pans, utensils and appliances.
- Complete linen: towels and bed linen changed weekly.
- Utilities: water, electricity and internet.
- Air conditioning.
- Weekly cleaning of your room.
- Continuous cleaning of common areas.
- Access to all common areas of the residence.
You arrive with the suitcase. The rest is done.
The price of the studio does not include the following optional services:
- Meal service (half board from Monday to Friday). This service is contracted at the time of signing the contract and cannot be modified during the course. If you are interested, it is important that you decide before signing the contract.
- Self-service laundry: available in the residence by tokens to ensure responsible and orderly use by all residents.
- Car and motorcycle parking.
- Insurance.
- Activities with extra cost.
Every week a professional cleaning team will clean your studio, which includes changing sheets and towels. It is important that you keep your studio tidy in order for the cleaning to be effective, please refer to the Coexistence Manual for more details.
You will enjoy a homemade Mediterranean and international cuisine with a careful presentation and innovation in the recipes. We always include local and seasonal products, mostly grown in the Valencian orchard. In addition, meals are a great time to get to know the other residents and establish bonds.
The service is contracted on a monthly half-board basis.
In the event that a more extensive meal service is required, the request will be evaluated on a case-by-case basis.
Schedules are flexible.
The dish is complete and considers the necessary balance to cover a balanced and healthy diet.
Allergies and intolerances, if any, are taken into account.
The laundry is available for self-service with a minimal cost per wash and dry to ensure a good use, just make your reservation and you are ready to go.
The common areas are cleaned daily by the cleaning team of the Pura Vida student residence. In each studio, there is a weekly cleaning that includes a change of sheets and towels. It is important that you keep your studio tidy in order for the cleaning to be effective, see the Coexistence Manual for more details.
Everything is included in the tariff and you don’t have to worry about consumption, although we will encourage energy saving to protect the environment.
The wifi is high speed with a combined wired and wireless system throughout the facilities. We know how important it is, so we have made sure that it has a good range in your studio as well as on the terrace and in the dining room.
Of course! We help you in a personalized way with the private health insurance for the processing of your student visa and accompany you throughout its validity. To learn more, contact Claudia Alvarez by phone (+34 695-50.65.60), by email (calvarez@agentesalud.caser.es) or on the networks (@caser_claudia).
04. SECURITY
In addition to coded entrances and key access to the rooms, the residence has security cameras at strategic points in the shared areas.
The only way to access the residence is by using a code.
You’ll be able to access your studio with a key that we’ll give you on arrival. It’s very important that you notify us as soon as possible in case you lose it, and, if so, you’ll have to pay for the replacement. Check out the Community Handbook for more details.
Access to the residence is by code, so you can enter whenever you want, you set your own schedule!
05. COVID-19 PROTOCOL
To protect the students and staff of the Residence, we follow a protocol according to the security measures established by the autonomous government of Valencia. You don’t have to worry about anything. In the Covid Pura Vida Protocol you can consult each and every one of the measures we have put in place. We update the protocol regularly to ensure the safety of everyone and we will notify you every time we update it.
Broadly speaking, these are the measures that you will find in the Residence:
- We have implemented all relevant signage in common areas to ensure:
- The use of the mask.
- Frequent hand washing.
- The distance of 2 meters between people.
- Hydroalcoholic gel dispensers are available in the common areas of the residence.
- The capacity of the common areas has been reduced in accordance with current regulations.
- We apply the procedure dictated by the health authorities for the control of positive cases and close contacts.
For all cases related to Covid we will act according to the protocols in force, taking care of your safety and that of the rest of the Residents, Employees and Staff. We collaborate with you closely to support you in whatever you may need.
06. BOOKING & PAYMENTS
You can arrange your university apartment by making your reservation request directly on the Reservations page .
If you have any questions, contact us through the Contact Form or call us at +34 695.200.768. We look forward to meeting you!
These are the steps to follow in the Reservation Process:
- Contact: You can contact us through the Reservation Form o Whatsapp.
- Doubts resolution: We get in touch to get to know each other and solve your doubts.
- Interview and visit: We organize an interview with you and your parents or guardians and an in-person or virtual tour of the residence. This is the time to continue to resolve doubts, get to know each other and explore the facilities.
- Confirmation: Once you have it clear, we formalize the confirmation with the initial payment and now you choose your studio!
Once you have completed the Booking Process, you will have your studio reserved. After this, before arriving at the Pura Vida Student Residence, and with a minimum of one month in advance, we will send you all the documentation with the Contract and the Annexes.
You can consult the cancellation policies in detail in the Reservation and Contract documents, which we will provide you with during the Reservation Process. In any case, we always proceed according to each case and circumstances, trying to resolve the situation for all parties.
There is no deadline for you to make a reservation. Eso sí, cuanto antes mejor, así puedes elegir el studio que más te guste y te aseguras de no quedarte sin disponibilidad. Remember that we only have 32 studios!
Studios are assigned on a first-come, first-served basis, except for physically handicapped-accessible studios, which are reserved for people who may need them.
In order to generate a healthy coexistence environment through the creation of lasting bonds, the contract period is 11 months, according to the duration of the academic period.
Prior to the end of the Contract we will consult you about your interest in continuing in the Residence, which would make us very happy.
If you want, you can be part of Pura Vida for a shorter period. Contact us and we’ll look into it .
Yes, and if you feel like it, we encourage you to do it. There are many areas to explore and summer is ideal for it. Just let us know and you can start making your plans!
We recommend using direct debit whenever possible because it is the most effective and you forget to be aware of the monthly payment. But you can also pay by bank transfer.
We assign the studios in order of reservation according to individual preference and availability, with the exception of the 2 studios located on the first floor adapted for physically handicapped people. These studios will be assigned at the end of the reservation period if they have not been booked before.
There are no age limitations. However, you must be a student to live at Pura Vida.
07. ARRIVAL & DEPARTURE
You can arrive any day within the contracted period. Arrivals are usually concentrated in the first week of September, coinciding with the beginning of the course at CEU, but it is not mandatory.
We just need you to confirm your exact arrival date at least two weeks in advance.
Your first day and set up is very simple. Your studio will be ready to receive you, so you just need to bring your personal belongings and a lot of enthusiasm.
We will welcome you to show you to your studio and once you have settled in, we will give you a tour of the student residence with all the necessary information about how the day works as a student co-living. And a few days after the start of the academic year we will have a Welcome Event where you will have the opportunity to meet the staff and your fellow students. We will always be around to answer any questions you may have.
In addition, we can help you manage everything you need to make your college experience memorable from the very beginning.
Only your identity document, as we will have previously collected all the necessary information during the Booking and Contract Process.
Do you have any other questions?
